Frequently Asked Questions
1. Should I buy the CD or the pre-printed brochures?
Both the CD information sheets and the pre-printed brochures have their advantages. The brochures are colorful, eye-catching, and make a great lobby display. The initial investment for the pre-printed brochures is smaller. If you do only a few injections, this may be the best option for you. If you have a larger clinic, or a pain physician who does a variety of spinal injections, the CD may be your best option. The CD can be more cost-effective in the long run because you won't have to buy brochures several times each year. Some clinics buy both.
2. Can I mix and match the pre-printed brochures at the new lower price?
3. Can I customize the text on the CD?
The text can be customized after the CD is purchased, but OEA must make all changes. The PDFs are locked and changes can be made only by OEA. We charge $50/hour for text customization. Most small changes can be done in 1-3 hours. Contact Esteban if you have questions: firstname.lastname@example.org
4. How much is a CD with one PDF information sheet?
A single PDF information sheet for a single physician practice is $200. If you are a single-physician practice and you only do epidurals for example, the Lumbar Transforaminal ESI may be the only information sheet you need for now.
5. How much is just the Lumbar Series on CD?
The lumbar series for a single physician practice is $800. It includes seven information sheets--Lumbar Facet Injection, Lumbar Medial Branch Block, Lumbar Radiofrequency Ablation, Lumbar ESI Caudal, Lumbar ESI Interlaminar, Lumbar ESI Transforaminal, and Lumbar ESI Interlaminar.
6. I don’t do thoracic injections, should I still buy the full CD?
It may be less expensive to buy just the lumbar and cervical series for now. If you then start doing thoracic injections, you can upgrade your CD to include the thoracic series. Thoracic procedures are less common, but marketing them can help you build your practice by distinguishing your clinic from your competitors once you start adding other procedures to your practice.
7. Can I put the information sheets on my website?
Yes. The PDFs are high quality and optimized for quick downloading.
8. Can the pre-printed brochures be customized?
Yes. For an additional set-up fee we can customize the brochures with your clinic information and any text changes you would like. Customized brochures are available in quantities of 1000, 2500 or 5000 per procedure. Contact Esteban for pricing: email@example.com
9. What if I add a new doctor to my practice once I’ve purchased a CD?
We charge an additional $500 when another physician is added.
10. Why do you charge more money for larger physician practices?
OEA originally offered only printed brochures. Clinics with more physicians bought more pre-printed brochures. When we introduced the information sheets on CD, we have decreased the price of the CD for single-physician practices to make it more affordable for smaller clinics. Since the larger clinics with more physicians buy more printed brochures, the switch to a CD cuts down our long term sales. Therefore we charge a little more per extra physician.
11. Can I buy a single-physician CD but have no names listed on the business card?
No. If a single-physician CD is purchased, one name must be included or two names for a two-physician CD, or three names for a three-physician CD, and so on. For practices with more than five physicians, the physician names are usually not included. This avoids a cluttered look. The no-name CD costs $3500. The advantage of a no-name CD is that the CD does not need to be changed if physicians are added or leave the practice.
12. What if one of our physicians leaves the practice?
If you want OEA to remove a name from your information sheets it will cost $100 for 2 hours of work.
13. What printer should I use for printing the information sheets?
Any color laser printer should work well. We use a mid-priced Dell with great results. Quality printers are now generally quite reasonable. Contact Esteban at firstname.lastname@example.org if you have specific questions about printers.
14. Is shipping charged for the brochures or the CD?
No. OEA pays for normal shipping. If you need anything on rush order (Fed Ex) those charges will be added to your bill. Please let your representative know if you need a rush order.
15. Will you have new or updated information sheets for the CD?
Yes. OEA is always working on new brochures and information sheets. We charge $100 (2 hours of work) to create your new CD when information sheets are updated or added. We offer your first CD update free if you send us a positive testimonial about how the information sheets have impacted your clinic. We try to contact all previous customers when we have updates to the CD, but occasionally we have had difficulty contacting some previous customers. Please contact Esteban at email@example.com to find out if we have updated the CD since you ordered.
16. Do you have information sheets in Spanish?
Yes. It is a $300 upgrade once you buy the CD in English. For the extra $300 you will then have both English and Spanish versions. We use a professional translation service to do all of our translations. Please understand languages may have several dialects and may not be specific to your region. If we have recently added new brochures, they may not be translated into Spanish yet.
17. Do you have the pre-printed brochures in any other language?
We also have the full CD available in Swedish. It is a $300 upgrade from the English CD.
18. What if I want the information sheets in a language that is not listed?
Contact Esteban about translation to other languages. Since we use a professional translation service, it is expensive to translate to a new language. We are happy to do so, but we require payment upfront.
19. Why haven’t you answered when I emailed you a question?
With spam and email filters, sometimes legitimate emails don’t get through. If you haven’t heard back from us within a week use both Esteban’s and Laura’s email addresses to make sure email gets through: firstname.lastname@example.org or email@example.com or call Laura at (816) 529-6303.
20. Can I return my CD for a refund?
No. The CD is personalized and cannot be returned for a refund. All sales are final.
21. Can I return my pre-printed brochures for a refund?
No. All sales are final.
22. Can I personalize my pre-printed brochures without buying large qualities?
Yes. We now offer peel-and-stick labels. Send us the electronic version of your business card and we will convert it to a sticker. Allow 6-8 weeksfor delivery.
23. Can I put the PDFs from the CD on several computers?
Yes. The PDF files can be put on as many of your computers as you like.
24. I would like other brochures for my practice. Can I send you suggestions?
Yes. We are always working on new brochures. If there are specific brochures you need, please let us know.
Phone: (816) 529-6303
Fax: (816) 285-5278
8th World Congress of the World Institute of Pain (WIP)
May 20-23, 2016
New York, New York
Spine Intervention Society
24th Annual Scientific Meeting
July 27-30, 2016
New Orleans, LA
Feel free to come visit us at our booth!